Refund policy

Returns

We accept return requests made within 14 days of delivery. Items must be unworn, unused, in their original condition, and returned with all original packaging. Proof of purchase is required.

To request a return, email veronicadaisy@noirvue.co. Please do not send an item back before contacting us. If the return is approved, we will provide return instructions.

Customers are responsible for return shipping costs. Original shipping charges are nonrefundable. Purchases made with a promotional discount code remain eligible for return unless the product was specifically marked Final Sale.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If it is damaged, defective, or incorrect, contact veronicadaisy@noirvue.co within 7 days of delivery so we can resolve the issue. NOIR will cover return shipping for approved damaged, defective, or incorrect orders.

Refunds

After receiving and inspecting the return, we will notify the customer whether the refund has been approved. Approved refunds will be issued to the original payment method. Banks and payment providers may require additional processing time before the refund appears.